Aspray franchiseProperty repairs and Insurance claims management
Our mission is to remain as a top service provider of property claims management
£275 per month
Average floor space:
Who are Aspray?
The company was founded in 2005 by Managing Director, James Whittle, from a passion to provide a solution driven service, dedicated to helping people make successful building insurance claims.
Every policyholder in the UK has the right to appoint a loss assessor to represent their best interests. Without expert support and advice, policyholders face the risk of their insurer paying out less than they were entitled to, potentially accepting subpar repair works or the claim being rejected altogether.
The award winning Aspray service manages the claim from start to finish, this includes negotiating a fair settlement with the insurer, instructing vetted contractors and project managing the repairs to the property. The service is at no cost to the customer, provided our approved contractors complete the repairs.
The size of the market is vast, property insurance protects millions of households and business premises across the UK with insurers paying out over £11 million per day to customers when the worst happens to their property. (ABI June 2021)
Aspray franchise partners benefit from a pandemic and recession resistant business model, very low overheads, ongoing training and support and the potential to earn a high income.
Proving a great start to 2021, Aspray are immensely proud to have been awarded 5-Star Franchisee Satisfaction Status by The Best Franchise Awards 2021 for excelling above the franchise industry average in all 5 areas; Training and Support, The Franchise System, Culture and Relationships, Leadership and Overall Satisfaction. The survey showed that 100% our franchise partners were happy with the training and support we provide.
A day in the life of… Joe McGuigan Aspray (Glasgow)
Working in the best interests of the policyholder, Aspray project manage property damage insurance claims from inception to completion.
Aspray franchisee, Joe, is now in his sixth year with Aspray and explains, what has now become, a “typical day at the office”.
Alarm goes off, time to start the day.
At home checking my appointments for the day ahead with either construction workers, building surveyors, quantity surveyors or loss adjusters.
Arrive at my first appointment to instruct the vetted contractors that they can start the building works to a shop which has been badly damaged by vandals.
Now to a pre-arranged meeting with a loss adjuster at a customer’s home which needs repairs to the roof following a storm.
Quick bite for lunch and then off to check on the progress of the construction workers at another site.
Just received a call from an insurance company to hear that one of my claims has been authorised. When I ring the customer with the good news, they are over the moon that we can start the building works.
Head office call me about a large fire claim from one of their corporate introducers. I arrange to visit the customer first thing tomorrow morning.
Back at home, I populate a schedule of works for the damaged home. The software package has a built-in price book which helps me formulate the costs.
I finish my day feeling personally fulfilled with the settlements I have achieved for my customers and excited about the future of my Aspray franchise.
Training and support provided
The team at Aspray understand that growth can only be achieved by adapting to meet the current needs of our network and customers. Our philosophy is quite simply ‘your success is our success’, meaning the support never ends.
The journey starts with our ten-day induction training which has been accredited by the British Damage Management Association (BDMA) who are the leading professional body in property restoration.
There is no need to worry about becoming an insurance expert, Aspray’s centralised claims handling team are qualified and experienced in handling property damage insurance claims. They guide franchise partners through every stage of the claims handling process, whilst also dealing with any new claim's enquiries on our 24-hour helpline.
In the field, the Network Support Manager provides one to one coaching and training on how to assess the damage to the property and plan out the necessary stages of the property reinstatement. The Business Development Manager shows new franchise partners how to put into practice our proven sales and marketing strategy designed to help grow the business.
Aspray have established a large national network of businesses, ‘Introducers’, who refer claims for the franchise partners to manage. During the first year a member of the head office sales team will target potential introducers who are currently operating within, or as close as possible to, the territory, with the aim of generating claims to manage.
All franchise partners are required to complete continuous professional development each year to further enhance their professional competencies. In the second year of trading Aspray pays for franchise partners to complete the BDMA qualification.
The ideal Aspray franchisee
Succeed As An Insurance Claim Franchisee
To become successful as a business partner, you need hard work and excellent project management skills.
You also have an interest in property restoration as well as a people-oriented person. You will also need to be organized and motivated. In addition, you must show a genuine interest in helping people during stressful situations.
Apart from these, we require a franchise fee of ₤28,000 plus the VAT and working capital. There are banks who can shoulder 50 – 70% of your costs, depending on your credit history. You need also to attend a discovery seminar which are held throughout the year.
Becoming a franchise partner
Currently Aspray are looking for people who genuinely care about providing a first-class, personalised service, who have excellent communication and organisation skills, a willingness to learn and a strong desire to succeed.
The process for joining Aspray is extremely comprehensive and very much a two way street. A selection of recruitment tools are used to help evaluate the compatibility of potential franchise partners and provide candidates with an insightful and compelling look into their match as an Aspray franchise partner.
Aspray was founded by James Whittle in 2005.
He established the company while managing his family removal business for 12 years.
He has gained extensive experience in the franchise industry and has since advised numerous franchises on how to expand their network.
‘Would you make the same decision again?’
We caught up with all of our franchisees who have joined Aspray since the global pandemic started to ask them ‘Would you make the same decision again to start an Aspray franchise during Covid?’
We are delighted to hear they would all make the same decision again!
Joined: March 2020
Territory: Sheffield North
Previous Occupation: IT Projects Director
I joined Aspray in the week the UK went into the first lockdown. Now nine months on, I couldn’t be happier with how my business has grown. It has been hard work but definitely worth the rewards.
Thanks to the training and support I feel confident in the role and most importantly I am really enjoying it, especially project managing the property repairs and dealing with the contractors.
In terms of the future, despite these unsettling times, I feel very optimistic and I would absolutely make the same decision again!!
Joined: August 2020
Territory: East Barnet
Previous Occupation: Vice President
The support provided by the team at Aspray throughout the research phase was first class. This suited me as I wanted to move quickly but, moreover, the level of detail provided, the transparency and access I was given to existing franchisees and Aspray directors meant I had a lot more confidence than I expected making my decision. I asked A LOT of questions and these were always answered honestly, which has been proven time and again, since I purchased my franchise and started trading.
The support continues after you start trading too and I have nothing but praise for the operations team and field support Aspray provide. They realise my success is their success so, while I run my own business, I still have the support of a skilled team behind me.
Yes, most definitely I would make the same decision again and, in terms of the future, despite the instability we see with our economy and around the world, I feel more confident today than I have done in years. I just wish I’d identified this opportunity at Aspray 10 years ago!
Joined: June 2020
Territory: Sutton Coldfield
Previous Occupation: Project Manager
In June, the risk of purchasing an Aspray franchise in a pandemic was daunting, however it has been one of the best decisions I have ever made. My advice to anyone considering making the change would be to just do it! If you don’t take risks, you will always work for someone who does.
I haven’t looked back. I couldn’t ask for a better support system, everyone at Aspray head office has been fantastic, they are always available on the phone or over email and know exactly how to deal with each type of claim.
Aspray has steered me in the direction I have always aspired to and I can definitely see the rewards of building your own business. My business is absolutely thriving, it’s been nonstop and I feel extremely excited about the future.
Joined: June 2020
Previous Occupation: Sales Director
Yes, I would make the same decision again.
Although I was initially concerned about the business implications when lockdown was announced, I accepted that buildings insurance claims would continue. What I hadn’t considered were the implications of home schooling three children and then summer holidays!
Every claim is different, and I enjoy validating the claim and the challenge of negotiating with the insurer or their appointed Loss Adjuster. Once on site I treat every property as if it was my own, and it is very satisfying handing a reinstated property back to a home or business owner.
Joined: March 2020
Previous Occupation: Loss Adjuster
Yes, I would make the same decision again, as long as I was benefitting from the same financial position I was in when I commenced this franchise.
For me personally I love a challenge and the current climate has tested my abilities. We are indeed facing challenging times at the moment and starting and growing a business at any time is challenging however with the current climate even more so.
I’m very comfortable with the future. As long as you have the support and backing of a Head Office who are quick to react to any changes in the market, which Aspray Head Office do, this business model shouldn’t fail. There will always be the need for insurance policies/cover and subsequently insurance claims, which is ultimately what we do.
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