Aspray franchiseCaring for Property Claims.
Bringing the best service to policyholders nationwide.
Average floor space:
Who are Aspray?
The company was founded in 2005 by Managing Director, James Whittle, from a passion to provide a solution driven service. At Aspray, our number one priority has always been our customers. Every policyholder in the UK has the right to appoint a loss assessor to represent their best interests, as many property owners find it difficult to navigate the world of insurance claims and often find themselves overwhelmed during an already difficult time. This is where our franchisees can help.
Aspray’s award-winning franchisees manage buildings insurance claims for policyholders when their property has suffered damage from fire, flood, escape of water, storm, or impact. The size of the market is vast, property insurance protects millions of households and business premises across the UK with insurers paying out over £11 million per day to customers when the worst happens to their property. (ABI June 2021)
Fire damage reinstatement project managed by Aspray (Stirling)
Franchisee Focus: Lindsey Joseph
Franchisee since Feb 2019
When Lindsey started her business in 2019, she worked alone from home. Now into her third year, her business has expanded to include one full-time and one part-time employee.
After her first year “exceeded in terms of business generation”, Lindsey knew it was time to invest in growth. Snapping up the opportunity to take on a second territory, Lindsey also took the decision to bring on her nephew, Benjamin, in a Loss Assessing role, providing an extra pair of hands on the ground to deal with the increasing volume of customers.
A true reflection of the great work Lindsey and her team are doing is shown in the many 5-star customer reviews they have achieved and they are immensely proud of their 5/5 rating. Going forward, Lindsey is concentrating on increasing her volume of leads, something she is well prepared for with the team she has built.
Franchisee Focus: Jack Parkhouse
Franchisee since January 2020
Starting a franchise just 6 weeks before the height of the pandemic could have derailed many but for Aspray franchisee, Jack Parkhouse, failure was not an option. Taking onboard everything he had been taught about the Aspray business model, along with support of head office, Jack adapted his thinking on business growth and lead generation.
Jack is now an award-winning franchisee after winning the ‘Next Generation Franchisee’ award at the 2021 British Franchise Association Awards in conjunction with HSBC. This award recognises young franchisees who have a passion for business and are making waves in building a successful franchise.
Training and support provided
Our philosophy is quite simple, ‘your success is our success’, meaning the support never ends. Upon joining the Aspray family, you will be invited to attend a 10-day induction training, taught by company and industry experts in all aspects of managing and growing your business. This initial training is in line with British Damage Management Association (BDMA) standards, who are the leading professional body in property restoration.
Claims Management Support
Aspray’s centralised claims handling team are Cert CII and Cert CILA qualified and experienced in handling property claims. Their expertise means they are best placed to offer you expert support when negotiating with the insurer, bringing claims to settlement, understanding insurance and vetting contractors. They also manage our 24-hour claims helpline, acting as the first port of call for our customers.
In the field, the Network Support Manager provides project management support, which includes one to one coaching and training on scoping and surveying, including how to assess the damage to the property, how best to present this to the insurer and how to plan the necessary stages of the property reinstatement.
Sales, Marketing and Business Growth
Aspray have established a large national network of businesses, ‘Introducers’, who refer claims for the franchisees to manage. Throughout your franchise term, a member of the head office sales team will target potential introducers who are currently operating within, or as close as possible to, the territory, with the aim of generating claims to manage.
As an Aspray franchisee, you will promote and advertise your business through various channels such as local advertising, sponsorships, exhibitions, online and social media. The marketing team offer training and support to help you build brand awareness throughout your territory and ultimately improve lead generation from various sources.
Aspray is authorised and regulated by the Financial Conduct Authority with added permissions to hold client monies. Our qualified and experienced accounts department manage the Statutory Trust Client Monies bank account, keep you updated with insurance payments received into the account, and forward monies to you for payment of your contractors, materials, and profits.
The team also offer support with using Aspray’s bespoke accounting software, invoicing, VAT and much more.
Ongoing Training and Professional Qualifications
Continuous Professional Development (CPD) is an important part of the Aspray framework, with each franchisee required to undertake yearly training and development to further enhance their professional competencies. In the second year of trading, Aspray pays for franchisees to complete the BDMA qualification.
Providing an Award-Winning Service
Providing an exceptional and supportive service to policyholders is at the top of our priorities at Aspray and we couldn’t have been prouder to be awarded ‘Outstanding Services to the Policyholder’ at the British Claims Awards in 2021.
Winning this award was testament of the hard work and commitment shown by our franchisees across the UK. Our tremendous dedication to our customers is shown through the fantastic customer reviews that we repeatedly receive.
The ideal Aspray franchisee
Succeed as an Insurance Claim Franchisee
To become a successful Aspray franchisee, you need hard work, excellent project management skills and an interest in property or insurance.
Many of our customers come to us at a stressful time in their lives, putting their trust in our franchisees to reinstate their homes, business premises or investment property as quickly as possible. Therefore, empathy and a customer-oriented attitude are a must for our franchisees.
Aspray were the first franchise in the UK to implement the Zorakle profiling system, which measures the skills, values, and attributes of potential candidates against Aspray’s top performing franchisees. Speak with a member of our recruitment team to take the test and see how you measure up.
Joining the Aspray Franchise Family
The process for joining Aspray is extremely comprehensive and very much a two way street. A selection of recruitment tools is used to help evaluate the compatibility of potential candidates and provides an insightful and compelling look into their match as an Aspray franchisee.
Book a call with Aspray’s Recruitment Team.
The call will give you the opportunity to learn about:
- The award-winning brand and proven business model
- Benefits of the Aspray service
- How to generate work and why people refer work to us
The call also gives Aspray the opportunity to find out more about you, your background, and your skills.
The Aspray Franchise Package costs £28,000 +VAT and you’ll also need working capital. Aspray has long-standing relationships with third-party lenders who can lend between 70% to 75% of the total investment amount required for you to start your franchise (subject to status).
PLEASE NOTE: You should be confident that you understand and accept all the personal and financial risks owning and growing a business can bring before purchasing any business or franchise.
One of Jack’s prouder moments was the completion of an escape of water claim in a Victorian 5 bedroom home whereby the policyholder was a young first time homeowner. The claim had been unresolved for two years before Jack took over the negotiations, managing to bring the claim to settlement. He then managed his vetted contractors to complete the works, reinstating the property to its pre-loss condition.
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