Interviews - Franchise Case Studies and Success Stories
Click below to see our latest interviews with both franchisors and franchisees. This section contains both insight into the world of franchising and success stories from those who have taken the leap themselves. Business founders, developers and franchisees share their thoughts on the franchise industry. You’ll find how current franchisees got to be where they are now and how they did it. You will also see what current franchisors are looking for in potential franchisees, pit-falls of the business and tips and tricks to help you succeed.
Before venturing into franchising yourself, it’s best to be well informed right from the start – here you’ll learn everything first-hand and learn from the mistakes of others. It’ll also give you the opportunity to learn more about the typical founder traps and how you can avoid them when starting a franchise.
Watch our interview with Peter Munro and find out more...- Interview published on 16/02/2023
"Minster Cleaning is all about people"
Mike Parker, Managing Director of Minster Cleaning, shares the company's values and some insights about the success of the business. What makes the success of Minster Cleaning? The Minster Cleaning success model can be boiled down to its focus on people, whether staff, existing customers or new leads. Mike explains that 40 years of business success, besides growth[...]- Interview published on 02/12/2022
Meet Andrew Walmsley, Franchisor of Concept Claim Solutions
Andy Walmsley, Group Operations Director and Franchisor of Concept Claim Solutions, shares a unique insight into the property insurance sector. He explains the changes to the brand, the significant investments in the franchise starter package and the way the business adapted to overcome changes in the market. Tell us a bit about yourself. I have been with Concept since[...]- Interview published on 16/11/2021
Signposting the way to success with Countrywide Signs’...
We sat down with Justin Pearce QFP (Qualified Franchise Professional), Director of Countrywide Signs to find out more about the exciting franchise concept, as well as his personal journey within the world of franchising. From working with NASA astronauts, to Zooming through a pandemic, Justin’s varied career can teach us a lot about succeeding as a[...]- Interview published on 26/10/2021
Customer Success: How Fantastic Services' Founder Turned...
We chatted with Anton Skarlatov, co-founder of Fantastic Services, and Jenny Farenden, Franchise Marketing Director, to find out how this fantastic franchise came to be. From losing a star banking client at the lowest point of the 2008 recession to building a franchise with 530+ successful franchisees, here’s a quick look at Anton’s inspiring story about how[...]- Interview published on 22/04/2021
Customer Success: How Techclean Has Polished Its...
At a time when cleanliness has never been more crucial, franchises like Techclean and its vital services have found themselves in demand. We chatted to Nigel Toplis, Managing Director of Techclean to discover more about this growing commercial cleaning franchise. Did you know that the average office keyboard harbours more bacteria than a toilet seat? Though it’s[...]- Interview published on 16/03/2021
Customer Success: Expanding the ComputerXplorers Concept
We caught up with Nigel Toplis, Managing Director of ComputerXplorers, to find out more about this fascinating franchise. Here’s the story about how the brand became one of the UK’s most exciting children’s technology franchises. Our lives have become more and more digitised over the last decade, and the Covid-19 pandemic seems to have rapidly[...]- Interview published on 11/03/2021
Customer Success: How Recognition Express Has Enjoyed...
We found out about Recognition Express’ long history from its Chairman and former MD, Nigel Toplis. Here’s the story of this successful promotional materials franchise, from the man who knows it best. When Nigel Toplis took the reins at the B2B franchise Recognition Express, the business was in the midst of a significant transformation—and had[...]- Interview published on 05/03/2021
Customer Success: How Just Shutters Bucked the Downward...
Thanks to innovative virtual solutions and a robust, supportive network, Just Shutters enjoyed a profitable year amid very strange circumstances. We chatted with Pollyanna Smalley, Franchise Recruitment Specialist, to find out how Just Shutters has been weathering the storm. For blinds and shutters franchise Just Shutters, 2020 was an unusual but surprisingly[...]- Interview published on 24/02/2021
Business Partnership’s Tips for Overcoming Specialist...
Finding the right franchisees to join a niche franchise can be a challenge. Alex and Paul Dodgson, board members and franchisees with Business Partnership, shared their experience and top tips for finding excellent franchisees for a specialist franchise. One of the best things about franchising is that there’s an opportunity available for virtually everyone.[...]- Interview published on 23/02/2021
The ActionCOACH Franchise, from a franchisees point of view
ActionCOACH franchisee Mark Dilks has revealed how the franchise offers a great deal for investors. Before joining the business coaching franchise, Mark had worked at a number of large corporate companies and spent five years at ExxonMobil. While working at Goodyear Dunlop as a marketing manager, he’d also had the chance to study for an MBA at Warwick Business[...]- Interview published on 21/01/2021
Rooster Shack’s Imran Mamud shares franchising secrets
We sat down with Imran Mamud, Founder and Managing Director of Rooster Shack, to find out more about the ambitious entrepreneur’s franchising journey so far. Why did you decide to set up Rooster Shack? I decided to setup Rooster Shack because when I would go out with friends, I always found that we all wanted different things to eat. One wanted some flame-grilled[...]- Interview published on 07/10/2020
From teammates playing cricket to managing successful...
In conversation with Sean Taylor, the Managing Director of The Forces Group about his career, the challenges and benefits of owning a franchise. Tell us a little bit about the events that led up to you and Paul Smith forming the business in 2014. We had met playing cricket for the same club (Henley CC) and we were both working in the Service Sector. I was in the[...]- Interview published on 25/08/2020
Probably the best business opportunity in the UK right...
We caught up with Nigel Botterill, founder and CEO of Entrepreneurs Circle Coaching Licence, to find out more this rapidly growing franchise opportunity. What does a day in your life look like? I’m up early and in the office before 7.30am. My office is locked, and no one can come in until I finish my 90 minutes working ON my business. I’m very strict about this, as[...]- Interview published on 25/08/2020
Ed Reid - Managing Director of The Alternative Board...
What was your career background before franchising (including what your job / career was immediately before) My role immediately before TAB (where I started as a franchisee before I became the franchisor) was Sales & Marketing Director for an SME printing business. I’d done this for 18 months having left the corporate world (I’d worked for Nestle and Diageo for about[...]- Interview published on 15/06/2020
HAS THERE EVER BEEN A BETTER TIME TO ENTER THE £24...
We talk to Kevin Shaw, Managing Director of Homeclean about how the market has reacted to the global Coronavirus pandemic and what he expects for the future of domestic cleaning. What were your initial thoughts when news started to break about the Coronavirus? I think that like many people, I was really concerned about what the future held for everyone both in terms of[...]- Interview published on 12/06/2020
How Jackson Fire and Security built a recession-resilient...
We caught up with Rachel Evans, Franchise & Marketing Manager at Jackson Fire & Security, to hear more about the unique, recession-proof business opportunity they offer. During your time studying business and management, you likely came across lots of different business structures – what makes opening a franchise business with Jackson Fire & Security so[...]- Interview published on 19/02/2020
People, Partnership and Pride - Shutter business with a...
We caught up with Lisa Stead, Franchise Manager at Shuttercraft, to hear more about why Shuttercraft is such a great company to work for. That's easy, Shuttercraft puts the customer first – there’s no hard sell and our franchisees go above and beyond to make sure the customer is happy. Why do you prioritise customer service and how do you keep it consistent across[...]- Interview published on 07/02/2020
How a Lockforce franchisee achieved greater flexibility...
We caught up with Mark Hodge, Franchisee at Lockforce, to hear more about why Lockforce is such a great franchise to start. Why did you go down the franchise route? And why did you choose your franchise? I choose the Lockforce Franchise for the support network it offered, that was really important to me and stood out from the other Franchises I looked at. I’ve always[...]- Interview published on 21/01/2020
From Franchisee to MD of a global brand
We caught up with Kevin Shaw, Managing Director at Homeclean, to hear more about his journey from franchisee to managing director of the largest and most successful cleaning agency in London. Homeclean has been in the industry for 30 years. Can you share some key insights you’ve gained in this time? From the outset, we were always aware of the scale of demand for[...]- Interview published on 18/12/2019
How Driver Hire has achieved 5 years of consecutive growth
We caught up with Graham Duckworth, Franchise Recruitment Manager at Driver Hire, to hear more about why Driver Hire is such a great company to work for. What makes Driver Hire a unique company to work for? Driver Hire Group Services in Bradford, West Yorkshire (the franchisor’s head office) provides an enjoyable working environment. The excellent team spirit is[...]- Interview published on 08/01/2019
From franchisee in Greece to overseeing FiltaFry's global...
Point Franchise caught up with Damian Slater who is the Franchise Manager at FiltaFry to hear how after becoming a FiltaFry franchisee, he now looks after their global expansion. What attracted you to a career in the world of franchising? I used to own and manage a FiltaFry franchise of my own in Greece back in 2004/5, but I decided to relocate back to the UK with my[...]- Interview published on 12/12/2018
How the ChipsAway & Ovenclean network is giving their...
We caught up with Tim Harris who oversees ChipsAway and Ovenclean to learn more about becoming a franchisee with two brands with unbeatable track records. What are your main focuses as Managing Director of these two franchises? Our main aim is to continue actively expanding the ChipsAway and Ovenclean franchise systems. We’re constantly looking to recruit new[...]- Interview published on 29/11/2018
Why Century 21 are the market leaders all around the globe
We saw down with the Head of Sales & Development at Century 21, Chris Summers, to find out what makes Century 21 such a great franchise for those interested in the property sector. What attracted you to a career in the property industry? I was a qualified baker by trade until I was 21 then I got tired of early morning starts. A friend was setting up their own[...]- Interview published on 27/11/2018