Molly Maid franchise

Join the leading cleaning franchise in the UK in an industry worth £2.7 billon!

Who are we?

MOLLY MAID was founded in Canada by Adrienne and Chris Stringer in the late 1970’s and it has grown to a business concept has grown to clean about 15,000 homes around the world each day. The brand was launched in the UK in 1984 by Malcolm Tall with his partner, Pam Bader, OBE, joining shortly thereafter. As the first female Chairwoman of the British Franchise Association she’s been instrumental in the growth of both MOLLY MAID and franchising in the UK. The company is now owned and led by Kevin Hipkins – the long-time President of MOLLY MAID in Canada and the UK who led a management buy-out of his Canadian partners in 2015.

Why Molly Maid?

Most people in the UK can’t remember how or when they heard of MOLLY MAID, they just know it. It might be the hundreds of cars criss-crossing the country or the instantly identifiable pink and blue colours. Either way, the MOLLY MAID brand is the most well-known in the £2.7 billion domestic cleaning industry and a leading Franchisor in the UK, winning numerous accolades in their 35 years in business.

Leading Franchisors like MOLLY MAID achieve success because they put Franchise Owners’ success at the heart of their business. We believe that everyone should have the opportunity to start their own business if that’s their dream. We pride ourselves on partnering with ambitious individuals who have a hunger for achieving success. We understand franchising is a unique relationship, that’s why we work closely with all our Franchise Owners from the moment they arrive for their very first interview, to provide the systems, processes and leadership development needed to help them succeed.

What support do I get?

The level of training and support received by all Franchise Owners is what makes MOLLY MAID different from any other home cleaning franchise out there. Each Franchise Owner is assigned a dedicated Business Advisor who works closely with them from initial training and set-up to the day-to-day running of the business. This includes everything from marketing and employment to business development needs, all to help optimise sales and profitability while maintaining quality and high customer service standards. This works alongside the bespoke software and online forums available to help Franchise Owners manage sales leads. MOLLY MAID also offers ongoing training, meetings and conventions, to ensure the network can share experiences and best practices.

Additionally, MOLLY MAID provides Franchises with the best possible support from insurance providers, legal advice for any issue they may face, handling staff payments all to relieve Franchise Owners from any additional pressures and focus customer satisfaction and growing their business.

We heavily invest in developing bespoke technology platforms within the domestic cleaning sector that focus on enquiry management, setting sales growth targets and management of customer databases to help Franchises grow their businesses.  

Do I need experience?

We are looking for energetic and enthusiastic individuals that have a desire and hunger to grow a successful business. No cleaning experience is required but being well organised and a good communicator is essential. Franchise Owners who are prepared to follow the system and work hard see the best results.  

MOLLY MAID was founded in Canada by Adrienne and Chris Stringer in the late 1970’s and from their kitchen table they started a business concept has grown to clean about 15,000 homes around the world each day. The brand was launched in the UK in 1984 by Malcolm Tall with his partner, Pam Bader, OBE, joining shortly thereafter. As the first female Chairwoman of the British Franchise Association she’s been instrumental in the growth of both MOLLY MAID and franchising in the UK. The company is now owned and led by Kevin Hipkins – the long-time President of MOLLY MAID in Canada and the UK who led a management buy-out of his Canadian partners in 2015.

Name: Rob & Theresa Gwilliam
Franchise: Harpenden & St Albans
Date Started: September 2005
AWS: £7,587

Why Franchising?

We always wanted to take the plunge and setup a business of our own where we could control and manage our own destiny. Recognising that there was significant risk taking this step, we liked the idea of franchising where there was a proven product or service already in existence.

Why MOLLY MAID?

We researched this significantly and liked the professional approach MOLLY MAID has to cleaning and the fact that they excelled in providing business support to all their franchisees. As a newcomer to franchising, Molly Maids support reputation in this sector was a key factor in our decision making process. Also the image that Molly Maid has internationally with uniformed maids and branded cars reinforced the fact that this was the right move for us. We were impressed right from our first contact.

What are your greatest successes or achievements?

Building the business up from a small business with 3 not very full routes to a more successful one of seven routes. Having a fleet of seven cars, with seven happy teams and lots of happy customers! We are really pleased to have recently moved into Silver Level of Presidents Circle, which is an elite group designed to reward and recognise the highest performing Franchise Owners in the Network. So now the challenge is to make sure we can keep this going whilst planning a well-deserved holiday!

Your Top Business Tip (for a new Franchise Owner)?

A great tip that was given to us in the early days from another of the MOLLY MAID Franchise Owners, was to focus on today and tomorrow and not to get too keyed up about next week or even next month. In this industry, situations change from day to day and you have to allow for that and therefore nailing down next week’s challenges might mean having to make adjustments later. Use your time wisely.