Helen, a Mortgage and Commercial Finance Consultant at the franchise, recently helped a customer through the complex process of remortgaging their home.
When Helen’s customer decided to remortgage their home, they knew they needed a trustworthy, fully committed consultant to help them out. Wanting to avoid stressful, sleepless nights, the customer decided to turn to a finance franchise for help, and was soon connected with Helen from Your Mortgage Plus.
Discussing their positive experience with Helen, the customer said,
“From the very outset I found Helen was fully onboard; she took a genuine interest in trying to find the best deal for me. She acknowledged and addressed my concerns, and she patiently answered all my questions in full.”
The customer happily admits that their knowledge when it came to remortgaging was very limited, and going into the process, they were unaware of the necessary stages that would take place before completion. The customer was after someone who would carefully explain every step, and in Helen, they were delighted to find exactly that.
Helen was able to present every option available to the customer, and she explained all advantages and disadvantages in detail, helping the customer feel confident and informed about their decisions -
“I was very impressed with Helen, the service she provided was exemplary, she is absolutely brilliant. I found her very professional and the most organised person you would ever meet.”
Helen kept in regular contact with the customer throughout the process, and informed them of any updates right away. She was also excellent at sending reminders regarding necessary paperwork needed before future appointments.
With Helen’s support, the journey to remortgaging was smooth and simple, and the customer said, “I would highly recommend Helen. I can’t thank her enough for everything she has done.”
To support customers in a role like Helen’s, you should consider investing in a Your Mortgage Plus franchise of your own.
Lily Sweeney, Point Franchise ©
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