Walfinch Southampton Uses New App to Help Cut Hospital Discharge Delays
**Walfinch Southampton** is taking part in a pilot scheme using a mobile app to help speed up hospital discharges—one of the key causes of ambulance delays and NHS backlogs.
The Editorial Team , writer
Published at 05/06/2025 , Reading time: 2 min
Walfinch Southampton is listed on Myra, a new care coordination app that allows hospital staff and families to find home care services, equipment, and support more quickly, helping patients leave hospital safely and sooner.
We’re one of the providers featured on the app,” says Angela Harding, Co-Director and Registered Care Manager at Walfinch Southampton. “It helps connect people to care faster, which benefits patients, hospitals, and care teams.
In January 2025, over 13,800 patients per day were medically fit to leave hospital but were delayed, mainly due to care transfer issues, according to the Nuffield Trust and Health Foundation. Myra is designed to reduce these delays by making access to care services more efficient.
Ambulance handovers are delayed, treatments get cancelled, and patients suffer from being stuck in hospital. This app can genuinely help ease that pressure (Angela).
Tech Meets Community Care
As part of the pilot, Walfinch Southampton is gaining referrals through the app and is now able to advertise services directly in hospitals. Their team also trains in NHS hospital suites using real equipment, boosting their preparedness for complex care. "It’s good for patients and helps raise awareness of what we offer locally,” says Angela. “We’ve also been promoting the pilot on LinkedIn and Facebook.”
Walfinch CEO Amrit Dhaliwal describes the app as a great example of how technology can improve health and care outcomes while raising the profile of Walfinch services.
Local Care with a Personal Touch
Beyond the app, Angela and fellow Director Laura Pineiro are helping organise a Care Fair on 28 June in Shirley, Southampton, raising funds for Mountbatten Hospice and sharing care advice with the public.
Their team also runs the free Walfinch Thrive Club, offering light exercise at a local Memory Café, and Deputy Care Manager Robin Boulter is skydiving in June to support the hospice—despite a fear of heights.
Walfinch Southampton currently supports 23 clients and employs 15 carers, with more being recruited. "Running our own franchise has brought huge rewards,” says Angela. “We love what we do—and now have more time for rest and family too."
The Editorial Team , writer
