Putting People First: Concept Claim Solutions Champions Wellbeing Through the Franchise Well Programme

By joining the programme, Concept Claim Solutions is taking a progressive step that signals a new way of thinking about business sustainability in franchising. It recognises that long-term success depends not only on efficient systems and growth, but on the wellbeing and engagement of the people who power those systems every day.

The franchise is embedding structured wellbeing practices throughout its network, ensuring that support for mental health and resilience runs through every stage of franchise development and management.

A People-Centred Approach to Franchising

As the franchise sector evolves, many businesses are moving beyond traditional measures of success such as compliance and expansion. Increasingly, research and industry experience show that psychological resilience, motivation and wellbeing are key to consistent performance, confident leadership and strong brand identity.

Why Wellbeing Matters in Practice

Franchisees at Concept Claim Solutions work at the frontline of property restoration and loss assessment, helping clients recover after fires, floods and storm damage. Their role calls for much more than technical skill. It requires empathy, emotional intelligence and composure under pressure, qualities that thrive in a culture where wellbeing is prioritised.

Inside the Franchise Well Programme

The Franchise Well Programme brings together a range of evidence-based initiatives designed to build resilience and support wellbeing, including:

• Tailored Training: Live and online sessions for both new and existing franchisees, focused on wellbeing, resilience and leadership.
• 24/7 Wellbeing Portal: Continuous access to digital resources on managing change, stress, burnout and uncertainty.
• Quarterly Masterminds: Peer-support sessions that boost mental fitness, reduce isolation and encourage collaboration.
• Monthly Franchisor Clinics: Regular drop-in forums where franchise leaders can discuss challenges and share solutions in a supportive space.

Building a Resilient Future

Concept Claim Solutions believes that the strength of any franchise lies not only in its systems, but in its ability to grow with the people who sustain it. As the franchising landscape becomes more dynamic and complex, initiatives like the Franchise Well Programme will help redefine what success looks like.

It’s about creating a community where commercial achievement and human wellbeing work hand in hand, a balance that builds both resilience and long-term excellence.