Jefferson’s Journey with Concept Claim Solutions

Jefferson’s transition into franchising began with a major life change: becoming a parent. His journey with Concept Claim Solutions highlights the importance of leadership, customer focus, and ongoing learning in the world of insurance and property repairs.

What inspired Jefferson to launch his franchise journey?

Jefferson’s motivation for pursuing franchising began with family. The arrival of his son marked a new chapter: “When my son was born, everything changed,” Jefferson shares. “I stopped thinking about the next job and started thinking about the future I wanted to build for my family.” This pivotal moment led him to seek greater stability and purpose, prompting him to complete additional qualifications and business management courses.

How does leadership shape Jefferson’s approach?

Leadership quickly became central to Jefferson’s outlook. Each day, he reminds himself of his role: “I tell myself every morning, ‘remember you are a leader’. It keeps me focused on doing things properly and being accountable not just to the business, but to the people I work with,” Jefferson explains. This philosophy influences his interactions with both his team and his clients, establishing a strong foundation for trust and responsibility.

Why choose Concept Claim Solutions?

In December 2023, Jefferson joined Concept Claim Solutions, attracted by the opportunity to combine work in financial services and property repairs with the support of an experienced head office team. Franchisees in this network operate as FCA-regulated Loss Assessors, authorised to negotiate and settle insurance claims directly with insurers. They also carefully manage the necessary repairs, striving to restore properties to high standards while minimising stress for clients.

What impact does customer service have on Jefferson’s role?

Feedback from customers underscores the real-world impact of Jefferson’s work. One client, Hera, expressed: “From the very beginning, Jefferson explained everything clearly and fought my corner. What could have been overwhelming felt manageable, and the outcome exceeded my expectations.” For Jefferson, these moments are pivotal: “When someone tells you they felt supported and listened to, that’s massive. You know you’ve made a difference when it really mattered.”

How has the franchise developed since Jefferson’s arrival?

Since joining, Jefferson has grown his business steadily, developing expertise in managing large subsidence claims and mentoring an apprentice. He values the variety the role provides: “No two days are the same. Every claim is different, every property is different, and there’s always something new to learn.” Reflecting on his journey, Jefferson is emphatic: “100% I would do it again. If you’re willing to put the effort in and commit to doing what’s right for your customer, this business can become something really rewarding and special.”