Concept Claim Solutions testimonial: From the Building Trade to a Business That Makes a Difference

Finding the Right Franchise and Building Trust

James discovered Concept Claim Solutions while researching alternative franchise opportunities. After making initial contact, he was struck by how quickly the relationship developed. Regular conversations, open discussions and a genuine interest in his success set Concept apart from competitors who appeared focused mainly on the franchise fee. Speaking with existing franchisees further confirmed that this was a business built on transparency and long term support.

From Trade Experience to Business Ownership

Coming from a background in construction, including kitchens, bathrooms and general building work, James could immediately see how his skills aligned with the Concept Claim Solutions model. While there were new aspects to learn, particularly around processes and customer care, his industry knowledge gave him a strong foundation and confidence to move forward.

Support, Training and Making a Real Impact

From the very beginning, the onboarding process was clear and structured, with no hidden surprises. Any early challenges were handled quickly thanks to consistent support from the head office team. Training was practical and ongoing, helping James develop both operational confidence and the empathy needed to support customers through difficult situations such as fire or flood damage.

Looking back on his first year, James describes it as demanding but rewarding. He takes pride in being able to help people at some of the most stressful moments in their lives. His long term ambition is to grow a stable business that he can one day pass on to his son, creating something lasting and meaningful.