Concept Claim Solutions Named Loss Assessor of the Year 2026 at British Claims Awards

Recognition for Commitment to Customer Advocacy

Concept Claim Solutions has secured the Loss Assessor of the Year 2026 title at the British Claims Awards. This accolade highlights the network’s consistent focus on delivering meaningful results for policyholders and championing elevated standards throughout the property insurance claims industry.

According to the company, loss assessing is fundamentally about supporting individuals during challenging times, rather than simply addressing property repairs. The network’s approach centers on fairness and advocacy, ensuring that policyholders receive the full extent of their coverage, without settling for compromised repairs or jeopardized property integrity. Every day, franchisees across the Concept Claim Solutions network strive to offer reassurance during uncertainty and to safeguard the interests of their clients.

Building on a Record of Excellence

The network’s philosophy and hands-on support for customers were key factors in receiving one of the most esteemed honors in the sector. Organised by Claims Media, the British Claims Awards are known for recognising exceptional individuals, teams, and businesses throughout the UK claims ecosystem, from insurers to legal service providers and insurtech firms. The awards celebrate those who drive innovation, establish best practices, and deliver service excellence.

In 2025, Concept Claim Solutions elevated its quality standards even further and broadened its specialist support offerings. The aim was to ensure every client continues to benefit from dedicated representation and expert advice during the claims process.

Continued Success and Industry Recognition

This year’s awards ceremony underscored another successful period for the business. Following last year’s win for Outstanding Services to Policyholders, Concept Claim Solutions returned in 2026 as a finalist in the same category. Additionally, Andy Walmsley was shortlisted for Claims Director of the Year, reinforcing the values and commitment at the core of the company’s culture.

Reflecting on the caliber of participants, Chris Hall, British Claims Award Judge and member of the CII Claims Community Board, stated,
“It has been a real privilege to chair the judging panel for the British Claims Awards 2026. The volume and standard of entries were truly exceptional, with every submission showcasing remarkable achievement and dedication. All finalists should be immensely proud of their recognition, the quality of this year’s entries made the judging process both highly competitive and genuinely inspiring.”

Future Ambitions and Entrepreneurial Opportunity

Andy Walmsley, Director of Concept Claim Solutions, expressed his perspective on what the award signifies for the business:
“To be recognised across three categories at the British Claims Awards and to win Loss Assessor of the Year is incredibly rewarding because it reflects the strength of the business as a whole. It recognises not only the outcomes we achieve, but the culture we have built, the standards we set and the collective efforts of people across the organisation who are committed to doing the right thing for customers every day. While we are proud of this achievement, we see it as a platform to build upon rather than a destination. The claims landscape continues to evolve, and so do customer expectations. Our focus remains on investing in our people, strengthening expertise and continually improving the experience we deliver, ensuring customers receive the highest standards of representation and support.”

For those considering a career shift or searching for their next business challenge, the Loss Assessor of the Year award demonstrates the potential that emerges when expertise, purpose, and entrepreneurial vision combine.