Concept Claim Solutions Wraps Up Q1 2026 with Five Finalist Spots Across Major Industry Awards

Concept Claim Solutions has wrapped up the first quarter of 2026 with notable recognition, earning five finalist positions across two of the insurance sector’s most respected awards: the British Claims Awards and the Insurance Times Claims Excellence Awards. This achievement reflects an ongoing strategy to enhance building insurance claim management, blending exceptional customer care with operational discipline from start to finish.

Recognition Across Leading Industry Awards

For 2026, the firm stands out in several categories. At the British Claims Awards, Concept Claim Solutions is a finalist for Outstanding Service to the Policyholder, Claims Director of the Year (Andrew Walmsley), and Loss Assessor of the Year. At the Insurance Times Claims Excellence Awards, the company is recognised for Excellence in Customer Care as a Service Provider, and Claims Champion of the Year with Mike Woolcombe. These nominations underscore the company’s growing presence and commitment to high standards within the insurance and franchising landscape.

A Continual Focus on Improvement and Responsiveness

Since its founding in 2001, Concept Claim Solutions has established itself as a leading Loss Assessor franchise in the UK, attributed largely to a philosophy of continuous improvement. Over the previous twelve months in particular, the group has intensified efforts on early intervention in claims, increasing collaboration with specialist partners and adopting a more responsive approach from the first notification of loss. This focus has been accompanied by expansion and strengthening of the contractor network, supporting quicker starts to repair work, steady project progress, and reduced disruption for clients.

Investing in People and Network Cohesion

Operational enhancements at Concept Claim Solutions proceed hand in hand with investment in people. Training initiatives have evolved to embrace not only technical expertise but also mental health awareness and wellbeing, equipping both teams and franchise partners to deliver empathetic and knowledgeable support to claimants.

Andrew Walmsley, Claims Director, commented:
“This recognition is incredibly rewarding, not just personally, but for what it represents across the network. Our franchise partners are central to our delivery model, and a key strategic priority has been to reinforce the framework around them, driving greater consistency in service delivery while ensuring the right level of support to perform with confidence. Looking ahead, we have a clear roadmap in place, with a number of initiatives planned to further enhance capability, scale the network and continue evolving the way we deliver for our customers.”

Mike Woolcombe, General Manager, added:
“Being named a finalist is a fantastic moment for everyone across the business. Over the past year, there has been a real focus on bringing the network together, creating greater alignment, enhancing support and building a culture shaped by shared core values. That’s what enables our teams and franchise partners to deliver outstanding service to our customers; it’s their passion to go above and beyond that really makes the difference. It’s incredibly rewarding to see that recognised, and even more exciting to think about what we can achieve next as we continue to grow and build on this momentum.”

Opportunities for Entrepreneurs

As the sector’s longest-established Loss Assessor franchise, Concept Claim Solutions continues to grow and welcomes professionals interested in joining its evolving network. The group offers a structured, collaborative business model with a strong focus on support and high operational standards. The outlook for further development in 2026 remains clear, driven by a commitment to customer service and franchisee success.