From Lifestyle Change to Scalable Success: Paul Cheetham on Building a Thriving Concept Claim Solutions Franchise

Why Paul Chose Concept Claim Solutions

Paul describes joining Concept Claim Solutions after running previous businesses and seeking a genuine lifestyle change. The franchise appealed because of its low overheads, the flexibility to work from home and the opportunity to avoid managing large teams. For Paul, it offered a more balanced way to run a business without sacrificing ambition.

He is clear that success does not come passively. In the early stages, effort is essential, particularly when it comes to building strong professional relationships. Paul emphasises that the more time and commitment you invest, the more the business begins to reward you.

Customer service is central to his approach. Paul highlights the importance of keeping clients fully informed, maintaining regular contact and building trust throughout the claims process. This customer focused mindset has played a key role in generating repeat work and referrals as his Concept Claim Solutions franchise has developed.

Growth, Support and a Confident Future

Two years into the business, Paul says demand has exceeded expectations. He is now extremely busy and actively looking to recruit staff to support continued growth. What started as a lean, low overhead operation has quickly evolved into a business with real scale.

Although the insurance sector is highly competitive, Paul credits Concept Claim Solutions with helping franchisees stay ahead. Ongoing training, regulatory updates and compliance support ensure he remains confident and well informed in a fast changing market.

Looking ahead, Paul is optimistic. His experience shows how the Concept Claim Solutions franchise model combines flexibility, strong support and long term growth potential for driven franchisees who are prepared to put the work in.

To hear Paul’s story in his own words, watch the full video interview :