Concept Claim Solutions celebrates a standout 2025

A year defined by excellence and recognition

Industry awards and professional standards

Throughout 2025, Concept Claim Solutions has been recognised across both the insurance and franchise sectors, reinforcing its reputation for service excellence, strong professional standards and a well structured franchise model.

At the British Claims Awards 2025, the business was named Winner of Outstanding Services to the Policyholder, highlighting its consistent client first approach and quality outcomes.

The company was also a Finalist for Loss Assessor of the Year for the second consecutive year, further strengthening its position as a trusted and respected name within the claims industry.

Recognition continued at the Modern Claims Awards, where Concept Claim Solutions received the Giving Back to Charity Award, reflecting its commitment to making a positive difference beyond day to day claims handling.

Adding to this success, the business secured Best Insurance Claims Management Service Provider – UK at the BUILD Awards for the second year running, underlining both operational strength and customer satisfaction.

Celebrating people, leadership and culture

Team and franchise leadership success

Success in 2025 was not limited to corporate awards. The expertise and dedication of the wider network were recognised at the Insurance Times Claims Excellence Awards, where Concept Claim Solutions was shortlisted for Claims Team of the Year and Claims Professional of the Year.

Franchise leadership was also firmly in the spotlight. At the EWIF Awards, the Head of Franchise was named Inspirational Woman of the Year, alongside a finalist position for Franchisor Employee of the Year – Claims Manager.

Further finalist recognition at the Women in Insurance Awards, including Insurance Woman of the Year and Role Model of the Year – Service Provider, demonstrated the brand’s ongoing commitment to inclusion, leadership development and professional progression.

A franchise model built for long term success

Rounding off an exceptional year, Concept Claim Solutions was ranked in the Elite Franchise Top 100 for the eighth consecutive year, highlighting the strength, stability and long term appeal of its loss assessor franchise model.

With an award-winning brand, proven systems and ongoing support, Concept Claim Solutions offers ambitious individuals the opportunity to build a profitable business while making a real difference locally.