Building Stronger Communities: How Concept Claim Solutions Goes Beyond Insurance

How Concept Claim Solutions Support Communities and Charities

Concept Claim Solutions are best known for helping homeowners navigate insurance claims, but their commitment to social impact reaches far beyond the sector. The company and its franchise network actively support the Ivison Trust, which works to prevent child sexual and criminal exploitation, and the Insurance Charities, offering essential help to people across the profession.

Below is an overview of the most significant community initiatives backed by Concept and their franchisees.

Child Exploitation Conferences and Training

Working with the Ivison Trust, Concept helped organise and sponsor Child Exploitation Conferences in London and Manchester. More than 160 police officers, social workers and educators attended the events, which focused on tackling County Lines exploitation and improving early intervention.

Franchisees also took part in workshops exploring how businesses can help educate families about the risks. Many have since advocated for policy changes to ensure parents are informed when factors such as neurodivergent needs or school exclusion increase a child’s vulnerability—information that currently isn’t routinely shared.

Attendee feedback strongly reflected the impact of the sessions:

• “Absolutely brilliant day - very moving and thought-provoking about how we involve parents as partners”
• “It made me think about the impact of what we do as professionals on people’s lives”
• “Great session to get professionals talking.”
• “Other professionals keep saying ‘this wouldn’t happen in my area’ but these stories prove that it does and we need to listen and not say ‘wouldn’t happen’.”
• “Very impactful sessions which built a very informative day. Great open conversation led sessions.”
• “The cross disciplinary teams provoked very useful discussions.”
• “Truly inspirational and as an officer I promise to ensure we do better.”
• “A brilliant day… Loved to think about how we can strengthen family ties.”

Educational Webinars Reaching More Than 1,000 People

During the summer, Concept joined forces with the Ivison Trust and the Metropolitan Police to host four public webinars. More than 1,000 parents, foster carers, social services teams and community members attended to learn how to spot early signs of exploitation.

Weekly Parent Support Group

To address a lack of support for families affected by exploitation, Concept partnered with the local council to launch a weekly Parent Support Group in September 2023. Franchisees and head office sponsor the initiative, which covers topics such as grooming, mental health and domestic violence.

One parent expressed the impact the group has had:

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“My life feels like a Netflix movie, it’s just awful. But I feel I can see the end of the tunnel now through coming to the parent group.”_

Concept is also collaborating with Odd Arts Theatre Company to bring awareness workshops into secondary schools.

Strengthening the Insurance Sector

Concept Claim Solutions also helps newcomers build successful careers in insurance by facilitating networking and professional development.

A standout example is their hosting of the CII Christmas Dinner, which brought together North West franchisees and 50 industry leaders while raising funds for the Insurance Charities.

This year, Concept leads the organisation of the Preston and Blackpool Chartered Insurance Institute Annual Dinner as Gold Sponsor. Additional sponsorship has been secured from Platinum Rowlands Hames Chartered Insurance Brokers, PIB Insurance Brokers, Tower Insurance Brokers, Perfect Group, GRS Loss Adjusters and the British Damage Management Association.

Concept also attends key industry events to ensure franchisees stay informed about emerging trends and sector developments.

Why Concept Claim Solutions Is a Franchise That Makes a Difference

For aspiring business owners seeking both commercial success and meaningful community impact, Concept Claim Solutions offers a standout franchise opportunity. Franchisees contribute directly to social initiatives, support vulnerable families and play an active role in the wider insurance community.

If you want to make a difference in your area, contact Concept Claim Solutions to speak with a Franchise Specialist and discover more about this rewarding business opportunity.