Why customers trust Concept Claim Solutions: real stories from real people

In this testimonial video, several customers explain how Concept Claim Solutions stepped in after serious leaks and floods, taking full control of their insurance claims so they did not have to deal with unhelpful insurers or complex paperwork themselves. They highlight how CSS managed every stage of the process, from liaising with insurers to coordinating trusted tradespeople whose workmanship they describe as “second to none” and “the best we’ve ever used”.​

The speakers insist on three recurring strengths: exceptional communication with regular updates without the need to chase; genuine care and reassurance, particularly for vulnerable or elderly customers who want to feel safe in their own home; and outcomes that exceeded expectations, including claim settlements they believe they would never have achieved alone. An insurance broker also explains how Concept Claim Solutions helped overturn a declined claim by interpreting policy wording and assembling the right evidence, delivering the correct result and delighting his client.

These stories show that the Concept Claim Solutions franchise model is built on expertise in insurance claims management, high-quality contractor networks and strong, human-focused customer service. It underlines the value the brand brings both to policyholders, who gain a trusted advocate in their hour of need, and to professional partners, who rely on CSS to protect their own reputation by ensuring clients are looked after from first contact to final repair.

Watch the video to hear these experiences in their own words and see for yourself how Concept Claim Solutions supports people when they really need it.