Why Sarah and Jamie Renewed Their Concept Claim Solutions Franchise After 5 Years of Success

“We’re particularly proud of starting a business and growing it with increased turnover and profit year after year!” Jamie shared.

Since launching their property claims management franchise in 2019, the couple have seen consistent growth. They’ve successfully negotiated higher settlement offers for clients, managed complex renovation projects, and built a strong online presence to raise local awareness.

Franchise Flexibility That Works for Family Life

With young children at home, Sarah and Jamie knew they needed a business model that offered both structure and flexibility.

“As a self-employed married couple with a young family, it is crucial for us to have as much stability and structure as possible,” Sarah said, Being part of a franchise provides this stability, along with the freedom to run our own business while maintaining flexibility around childcare.”

The Concept Claim Solutions model gave them the perfect middle ground. They could be their own bosses while benefiting from a national brand, proven systems and a steady stream of qualified leads.

“We enjoy having the autonomy of running our own business and being our own bosses, as well as the benefits of being part of a nationwide network, This includes receiving more leads and gaining increased knowledge on how to operate successfully, allowing us to provide the best experience for our customers” Jamie.

Ongoing Support From Head Office

Like many in the insurance and property claims industry, the Goldings have found that understanding ever-changing FCA regulations can be a challenge. However, one of the key benefits of joining a franchise like Concept Claim Solutions is the expert guidance they receive in this area.
Sarah explains :

One of the reasons for renewing is that Concept, as our Principal Firm, assists us in navigating these updates. This ensures that we operate within the FCA’s guidelines and that our customers are treated fairly by their insurance companies.

This kind of regulatory support is invaluable to franchisees, especially those without a background in compliance.

Giving Back to the Community

The Goldings haven’t just built a profitable business, they’ve also used their success to support causes they care about. Community engagement is a core part of their values, and every year they take part in local initiatives and fundraising efforts.

“We have supported Peeple, an Oxford charity that helps young families and children with their learning and development, Sarah said. Additionally, we have made donations to the Nasio Trust, which supports orphaned children in Kenya."

They also contribute to local fundraising events through groups such as the Oxford Business Pillar and plan to continue their charitable efforts for years to come.

Future Plans for Franchise Growth

With a strong foundation in place, Jamie and Sarah are now focused on expanding their business and taking on more work within their region.

“We would like to take on more work and eventually expand our company to meet the demands of a larger workload”.

To support that vision, they are investing in new lead generation strategies, providing top-tier service to referral partners and maintaining flexibility in how they operate across their territory.

A Proven Franchise Model for Long-Term Success

Sarah and Jamie’s journey shows what’s possible when determined entrepreneurs join a proven franchise network. With the right support and a business model that fits around their family and lifestyle, they’ve built a successful franchise that gives them both financial rewards and personal fulfilment.

Their story is a clear example of how the Concept Claim Solutions franchise offers long-term growth, ongoing guidance and the freedom to build a business with real purpose.

Thinking about starting your own property claims management business? Discover the benefits of a Concept Claim Solutions franchise.