Rising Star Honour for Concept Claim Solutions’ Junaid Shan at the Modern Claims Awards

Announced on 26 February, the award highlights emerging talent within the UK insurance and claims sector and recognises professionals who are already making a meaningful impact early in their careers.

For Junaid, the moment marked an important milestone in a journey that has seen him quickly establish himself within the loss assessing industry.

When I heard my name announced as the winner, it felt incredible! This experience has reinforced my belief that hard work, dedication, and passion truly pay off.

A National Platform Celebrating Claims Excellence

The Modern Claims Awards is a respected industry event that brings together insurers, brokers, loss assessors, adjusters and service providers from across the UK.

Each year, the awards shine a spotlight on individuals and organisations driving progress within the sector. The Rising Star of the Year category specifically recognises professionals who combine strong technical knowledge with professionalism and a commitment to improving the claims experience for customers.

The 2026 shortlist featured promising talent from across the industry:

• Allscreens Nationwide – Sam Sole
• Concept Claim Solutions – Junaid Shan
• DASA – Chloe Redshaw
• Kindertons – Emily Walmsley
• MLA – Jade Killen
• Napo Pet Insurance – Fiona Key

Among this competitive group, Junaid’s achievements and rapid progression ultimately secured him the top honour.

Supporting Clients Through the Insurance Claims Process

Junaid is part of Concept Claim Solutions, a multi-award-winning loss assessor operating through an expanding UK-wide franchise network.

Loss assessors play a vital role for property owners following major incidents such as fire, flooding, storm damage or escape of water. The claims process can often be complex, involving detailed evidence gathering, interpreting policy terms, negotiating with insurers and coordinating repair works.

At the Middlesbrough office, Junaid works alongside colleagues Lauren and Nadia to manage this entire process for clients. From the initial damage assessment through to the final reinstatement, the team focuses on ensuring claims are handled efficiently while providing clear guidance and reassurance during what is often a stressful time.

Growth and Progress in Middlesbrough

The Middlesbrough franchise has seen strong year-on-year growth in both turnover and profitability, reflecting the team’s dedication to achieving the best possible outcomes for policyholders.

Their approach centres on thorough case management, strong advocacy during negotiations and a commitment to restoring properties to a high standard.

Junaid joined Concept Claim Solutions at the beginning of his professional career, stepping into the industry shortly after completing his accountancy degree. The experience has allowed him to develop rapidly within the sector while contributing to the continued growth of the Middlesbrough operation.

Focused on Helping Policyholders Rebuild

While the Rising Star award recognises Junaid’s individual success, the wider focus of the Middlesbrough team remains firmly on supporting clients through difficult circumstances.

For loss assessors, the real impact of their work is seen once repairs are complete and normal life or business operations can resume. Whether helping a family return home after major property damage or assisting a local company in reopening its doors, those moments continue to define the purpose behind the profession.