How Concept Claim Solutions Franchisee Paul Cheetnam Is Raising the Bar in Property Claims Management

Helping Homeowners, Building a Business: Why Franchisees Like Paul Are Thriving

When disaster strikes at home, whether it’s a burst pipe, storm damage, fire, or accidental mishap, homeowners can feel completely overwhelmed. That’s where Concept Claim Solutions comes in. This specialist property claims management franchise helps customers navigate the insurance process and get their homes repaired with confidence and care.

But it’s not just customers who benefit. Franchise partners like Paul Cheetnam are proving that this is also a rewarding and scalable business opportunity, especially for those who genuinely care about people and want to make a difference in their communities.

Putting the Customer First: Paul’s Journey with Concept Claim Solutions

Paul joined Concept Claim Solutions in August 2023 as the franchise partner for Ormskirk. With years of experience running five high street shops, he wasn’t new to business, but the insurance industry was a different world.

Still, Paul hit the ground running. Just hours after returning from a long-awaited holiday, he skipped the downtime and went straight to meet a potential new customer. That moment perfectly sums up his approach: hands-on, customer-focused, and deeply committed.

Paul lives and breathes the company’s core values, Customer First, Integrity, Accountability, and Inclusion. He’s always honest and transparent, setting clear expectations with clients and building trust from day one.

“Every day, I love what we do and find great joy in helping our customers. For me, customer service is about more than just managing insurance claims, it’s about building meaningful connections, truly understanding their needs, and providing them with the protection and support they deserve.”

Franchise Support That Makes a Real Difference

Although the business model was new to Paul, the support network behind Concept Claim Solutions helped him get off to a flying start.

At first, it felt overwhelming since everything was completely new to me… Reaching out for help and guidance made all the difference. I trusted the model and the support team, and their invaluable advice has allowed me to have plenty of work and reach a fulfilling stage in my business.

This kind of tailored support, from onboarding and training to marketing and operations, is a huge part of why so many franchisees find success with Concept Claim Solutions, even without a background in insurance or property.

Helping Others Succeed: A Culture of Collaboration

What also sets Paul apart is his willingness to give back. He actively shares insights with fellow franchisees, helping them navigate challenges and grow their businesses too.

His philosophy of “lifting others as he rises” has had a powerful effect across the network, creating a supportive environment where franchise partners thrive together.

Ready to Build a Business That Makes a Real Impact?

With the demand for insurance claims management services continuing to grow, Concept Claim Solutions is perfectly placed for entrepreneurs looking for a low-overhead, home-based franchise with high potential.

If Paul’s journey has struck a chord with you, and you’re ready to take control of your future with a purpose-driven business, explore the Concept Claim Solutions opportunity.