Concept Claim Solutions Shines at the 2025 Insurance Times Claims Excellence Awards

Concept Claims Solutions continues its outstanding run of success, earning national recognition as a finalist in two categories at the 2025 Insurance Times Claims Excellence Awards. The event, held in London on 22 May, celebrates those redefining customer experience and innovation across the UK insurance sector.

Concept Claims Solutions has been shortlisted for Claims Team of the Year – Service Provider, while Claims Manager Michelle Mellor is a finalist for Claims Champion of the Year. These nominations reflect the company’s dedication to excellence, empathy, and service within its growing franchise network.

Celebrating excellence in claims management

The Insurance Times Claims Excellence Awards spotlight businesses and professionals transforming the claims process. This year, Concept Claims Solutions stood out for its customer-first approach and collaborative network structure.

By combining a national network of franchise partners with a robust building repair network, the company ensures that every client receives personal attention and expert guidance through their claims journey.

Franchisees coordinate insurer communications, prepare reports, secure quotations, and manage contractors, delivering a seamless, stress-free experience for policyholders affected by fire, flood, or storm damage.

Empowering people through values and leadership

At the heart of Concept Claims Solutions’ success are its four guiding values: Customer First, Integrity, Accountability, and Inclusion. These principles shape every franchise’s approach to client care, ensuring that compassion and efficiency go hand in hand.

Claims Manager Michelle Mellor’s recognition as a finalist for Claims Champion of the Year is a testament to the team’s dedication and her leadership in driving innovation across the network. Her work exemplifies how empathy, professionalism, and technical skill can transform the claims process for homeowners and businesses nationwide.

A network built for growth and innovation

Concept Claims Solutions’ recognition at the Insurance Times Awards reinforces the strength of its franchise model. With hands-on training, established systems, and strong operational support, franchise partners benefit from both business ownership and the credibility of an award-winning brand.

General Manager Mike Woolcombe summed it up perfectly: “The enthusiasm and talent of my team fill me with immense pride. We have an invaluable opportunity to make a significant impact in our industry.”

The nominations highlight the network’s continued momentum, one built on trust, innovation, and unwavering commitment to policyholders.

A proud moment for a purpose-driven franchise

For Concept Claims Solutions, becoming a double finalist at the 2025 Insurance Times Claims Excellence Awards isn’t just a recognition. It’s a reflection of the culture that defines the brand. Every success story, from leadership to franchise level, is driven by compassion, teamwork, and integrity.

As the network continues to grow, these values will remain the foundation of its impact. Entrepreneurs looking to join an ethical, high-performing franchise will find a bright opportunity with Concept Claims Solutions.