Adam Millard Building a Trusted Concept Claim Solutions Business in Devon

Growing a Family Business in Plymouth and Torquay

When Adam Millard joined Concept Claim Solutions in September 2023, he had a clear goal. He wanted to build a business of his own, one that could support his family while helping homeowners deal with the stress and complexity of insurance claims.

Just over two years on, that goal is well on its way to being achieved.

Working across Plymouth and Torquay, Adam has grown his franchise from a one-man operation into a busy and well organised business. As enquiries and casework increased, he moved into dedicated office premises to better manage the growing workload and provide a professional base for the business.

His steady progress has also been recognised within the network. Adam now supports new franchisees as a mentor, offering practical guidance and sharing his experience with those starting out in their own Concept Claim Solutions businesses.

As the business expanded, Adam also welcomed his wife Jen into the company. Together they now run a family business built around trust, reliability and a shared commitment to supporting clients during what can often be a very stressful time.

Reflecting on his decision to join the franchise, Adam says:

Joining Concept Claim Solutions was the best decision I’ve made professionally. I wanted to build something for myself and my family while also doing work I enjoy. Every case is different, the support from the network is incredible, and it’s hugely rewarding seeing the impact we make for clients when they’re going through a stressful time.

Supporting New Franchisees Entering the Network

Alongside running his own growing business, Adam now plays a role in helping new franchisees find their feet.

Jon Ford, who recently completed his initial training, spent a week shadowing Adam to gain a real understanding of how the business operates day to day, from client visits to managing claims and handling communication with insurers.

Reflecting on the experience, Jon said:

“Spending a week with Adam was invaluable. He took the time to walk me through every part of the business, from client visits and insurer conversations to managing jobs and paperwork. The level of support and real-world experience he shared was fantastic, and it’s given me huge confidence as I start my own journey.”

Helping Homeowners Through Complex Claims

Much of Adam’s work involves stepping in when homeowners are facing complicated or uncertain insurance situations.

One recent case involved Mr and Mrs Meldrum, who discovered significant damage caused by a failed soil pipe beneath their home. Waste water had leaked into the property, affecting floors, walls and internal structures.

Initially, their insurer indicated that the policy would only cover “trace and access”, meaning the work required to locate the pipe. Unsure how the wider repairs would be handled, they contacted Concept Claim Solutions for support.

As the homeowners explained:

“The insurance only wanted to pay out for a little bit of trace and access so we contacted CSS and they were absolutely brilliant. They took all of the stress out of it.”

Adam carried out a full inspection of the property, gathered photographic and technical evidence, and carefully reviewed the policy wording. He then prepared a detailed scope of works for reinstatement and formally challenged the insurer’s initial position.

Throughout the process, Adam liaised directly with the insurer and their appointed loss adjusters, coordinating communication so the homeowners did not have to manage multiple parties themselves.

A Business Built Around Real Impact

Adam’s journey with Concept Claim Solutions highlights what can be achieved with the right support, determination and commitment to clients.

For those considering a similar path, the opportunity offers the chance to build a business with strong earning potential while genuinely helping people during difficult situations. With full training and ongoing support provided, previous experience is not essential.

What matters most is the drive to build something of your own and the dedication to deliver the level of service clients need when it matters most.