Radfield Home Care has recently welcomed another new franchise partner, Devendra, into its ever-growing network, launching in Radfield’s Croydon & Sutton territory.
Before launching Radfield Home Care Croydon, Devendra spent many years working in the hospitality sector. During this time, he gained a strong understanding of delivering exceptional customer service.
Devendra’s rich background in hospitality has allowed him the opportunity to work with different people from all different walks of life. This diverse background is what Radfield thrives on.
“Working in hospitality requires patience and politeness when talking with clients, a ‘client is always right’ mentality, and a desire to solve problems and issues in a caring and respectful manner. This not only exceeds client expectations but also subtly positions the brand as their preferred choice.” As Devendra says.
Radfield Home Care prides itself in always putting the client first and recognising the needs of its franchisees and employees. One of the many reasons why Radfield has won over three business awards in just three years. Proven to exceed - not just meet - care expectations.
Through his previous roles, Devendra developed a strong ability to plan ahead, prioritise and multitask. He possesses the experience to logically and efficiently tackle problems, allowing for a calmer approach to stressful situations. His measured approach will be ideal for helping clients receive care and managing a team of Care Professionals in the field.
Additionally, Devendra’s personal experience organising care for family members has given him the drive to provide a home care service within his local community, where he has worked and lived for over 35 years. Devendra reflects: “Having been on a journey with family members who have experienced Alzheimer’s & dementia, I truly understand the issues they face. At times, the lack of appropriate support from various organisations was very frustrating and this has led me to want to provide better support to those that need it most.”
Radfield’s franchisor and founder, Dr Hannah MacKechnie, comments:
“We are delighted to welcome Devendra into the Radfield network. His experience in the hospitality and customer service puts him in a fantastic position to overcome some of the challenges facing the care industry and establishing an exceptional home care business in the Croydon area.”
Devendra and his team will deliver high-quality care services to seniors within the Croydon & Sutton areas. With an ageing population and a majority of home care clients over the age of 65, Radfield Home Care’s business model specialises in servicing the growing demand of care needs for senior citizens within the private marketplace. Home care is a growing sector with many benefits for the elderly. Radfield has more than 40 years of knowledge and support to care for our elderly citizens, employees, and franchisees alike.
If you are inspired by Devendra’s story, get in touch by clicking "REQUEST INFORMATION" at the top of this article.
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