The fire and security franchise recently shared its insights on the value of good customer service
In a recent post to its website, Jackson Fire and Security franchise recently outlined how, in an already difficult time for businesses and service providers, providing the best customer service can sometimes be forgotten as an essential element of running a successful security franchise.
The franchise pointed out that, particularly with restrictions on international tourism remaining strict, gaining new customers should never come at the expense of retaining local ones and that building long-term relationships always involves being mindful and respectful of local customers.
Jackson Fire and Security also identified three further factors in maintaining excellent customer service:
- Understand what the experience is like for customers: Accurately judging the quality of your service is not always easy, so ensuring your customer’s voice is heard, for better or worse, is vital.
- Review your processes and touchpoints: A sure way to lose customers is by persevering with processes and systems that frustrate and antagonise. Making sure customers aren’t forced to leave multiple messages before getting a reply prevents customers from turning away out of sheer frustration.
- Build up a team with a strong customer service ethos: Having representatives of your franchise that share the importance of good communications puts good customer service habits at every stage of your business.
Jackson Fire and Security franchise offers fire alarm solutions, fire extinguisher fittings, emergency lighting and fire risk assessments, and has subsequently been awarded gold standard accreditations for its dedication to always providing a customer oriented service.
If you’re interested in operating a part of an award-winning franchise with leading solutions on fire and security, discover more about becoming a Jackson Fire and Security franchisee.
Elliott Fudge, Point Franchise ©
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