ChipsAway answers 9 car repair garage FAQs

ChipsAway ChipsAway are the originators of the SMART (Small to Medium Area Repair Technology) repair process.

Be your own boss with a turn-key ChipsAway franchise. ChipsAway ensures that all new franchisees receive all the support and training needed to start a successful paint and bodywork repair business. In 2023, on average, over £150,000 worth of leads* were generated per ChipsAway franchisee.

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Car & Automotive

Published on 31/01/2022 16:00

In a recent blog post from the SMART repair company, ChipsAway detailed nine of the most commonly-asked questions (and their answers) at the franchise’s car repair garage.

ChipsAway, first launched in 1994, is a van based franchise full-to-the-brim with expertise - and a franchise that’s always willing to share it, with both franchisees or customers. This recent blog post, shared on the ChipsAway website, is just one more example of that, as the franchise seeks to reveal the answers to nine of its car repair garage’s FAQs:

What type of repair does my car need? - “ChipsAway specialists will assess the damage either by photos or in person. SMART repair is an incredibly versatile form of minor car body repair and can be used for a variety of different damage types.” This includes a range of scratches, scuffs and dents.
How do you match the car’s paint colour? - “ChipsAway specialists use the latest technology in the form of a spectrophotometer to accurately obtain the exact paint colour code. This ensures the repair blends seamlessly into the surrounding panels.”
How long will the repair take? - “The duration of the repair depends on the type of repair and the extent of the damage. A standard bumper scuff repair could take around 3 hours, [for example].”
What do you require to complete the repair? - “ChipsAway mobile specialists can complete the SMART repair at your home or workplace. All they need is access to a power socket and off-street parking. ChipsAway Car Care Centres only need your car and the key to complete the repair.”
Can you remove dents? - “We have ChipsAway specialists all around the country offering minor dent repairs. As well as mobile car repair specialists, we have a series of fully equipped Car Care Centres at select locations across the UK, depending on what is most convenient for you.”
Can I wash my car after the repair? - “The short answer is yes. However, you must use a PH-neutral car shampoo or non-acid shampoo. We would also recommend avoiding third-party car washes.”
Is your work guaranteed? - “Yes, at ChipsAway we are proud to offer a ‘Lifetime Guarantee’ on the majority of our services.”
How much does a car body repair cost? - “The cost of a car body repair is dependent on a number of factors including the size, depth and location of the damage. However, our minor repairs are typically cheaper than your car insurance excess. Each piece of damage is unique [and] to estimate it accurately, we ideally need to see the damage first. [We] offer a free, no-obligation estimate service.”
When can I book a repair? - “To book a ChipsAway repair, you will first need to get a free estimate from your local specialist. The ChipsAway specialist may want to see the damage in person or in some cases can provide an estimate from photos. Once you have received your estimate, you can book.”