Franchising details
Business Model and Market Position
Pack & Send operates within the expanding global logistics sector, offering a unique franchise opportunity for entrepreneurs seeking a robust, future-proof business. The company specializes in comprehensive packing and shipping services for a wide range of items, from small parcels to large, fragile equipment. Their services cover road, sea, and air freight, supported by a ‘no limits’ approach that addresses complex packaging challenges and ensures reliable delivery anywhere in the world.
The franchise operates through retail service centres, typically located in secondary high street locations, balancing high visibility with manageable rental costs. These centres usually cover between 1,000 and 1,600 square feet, providing a convenient and accessible point for customers needing tailored packing and shipping solutions.
Unique Customer Proposition
Pack & Send differentiates itself by offering a customer-focused service that goes beyond basic shipping, emphasizing safe handling of valuable and difficult-to-ship items such as antiques, artwork, musical instruments, and electronics. The franchise’s commitment to legendary customer service, coupled with a comprehensive suite of shipping options including customs documentation assistance, creates a loyal and expanding customer base.
Additionally, Pack & Send provides an online self-service platform that enables customers to book collection and delivery of small parcels, with profits directly benefiting local franchise partners. This blend of in-person and online services ensures multiple revenue streams and a competitive edge in the logistics market.
Support and Operations
Franchise partners receive extensive support, including an eight-week comprehensive training program covering all aspects of freight, logistics, and customer service. Following training, expert support continues during the launch phase to help maximize sales and customer satisfaction.
The business model encourages franchisees to develop a team and build strong local and remote customer relationships. Centrally managed supplier agreements, marketing campaigns, and a sophisticated point-of-sale system further enable franchisees to operate effectively and deliver high-quality service.
With a 10-year renewable franchise term and a guaranteed marketing lead and support scheme in the first year, Pack & Send offers a secure path to establishing a profitable, scalable logistics franchise.
Franchise costs and details
Training and support
Pack & Send provides a comprehensive eight-week training program covering logistics, packing, shipping processes, and customer service. Ongoing support is available, including hands-on assistance during the first month of operation to help franchisees maximize sales and satisfaction.
