2020 has been a challenging year – especially for franchises. Many had to adjust their model of operating almost overnight to accommodate lockdown restrictions. To recognise the bravery, resilience and dedication shown by members of the franchise industry during this time, the British Franchise Association (bfa), together with HSBC UK, has developed the Community Hero 2020 awards. The initiative has so far recognised 16 heroes – and Swimtime’s group qualifications manager Joan O’Sullivan is one of them.
Joan was nominated for her incredible dedication to the kids and children's franchise’s family of franchisees, teachers and customers. Due to the pandemic, Swimtime had to suspend its nationwide lessons for almost six months. However, Joan continued to engage teachers, using the downtime to offer training and development. She set up a Facebook Group for teachers to access events and support, and also provided regular guidance on how to restart lessons safely.
In total, she trained 860 teachers remotely – a task requiring dedication, organisation, communication and determination.
Swimtime Operations Director, Rachel Brooks, said:
“Joan has shown incredible dedication to Swimtime over the most challenging period in the company’s 20-year history. The positive feedback received has been immense! We have managed to keep our teacher network together, add to their personal and professional development, and bring them closer as a group.”
The Community Hero 2020 awards will be held on 30 November 2020. Other heroes recognised in the Point Franchise network include the head office staff at Water Babies, Ken Deary from Right at Home, Adriana Cocut from Kare Plus, Manjit Kaur from Heritage Healthcare, and Sarah Preston from Subway.
Speaking on the initiative, Pip Wilkins, CEO of the BFA, said:
“Franchising has shown true resilience throughout 2020. I would like to encourage you all to join us in celebrating the true passion, dedication and humility that has been evidenced. Let’s recognise the franchise industry for the place it truly is and embrace the collective recognition of our amazing franchising colleagues.”
Those interested in joining the Swimtime family can also visit its profile page right here on Point Franchise.
Sophie Cole, Point Franchise ©